Poker Settings > Hand History (DE, MI, PA, WV)
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Viewing Hands on the Table
Players can review the results of the last 10 hands they were dealt into via our on-table Hand History (HH) Viewer.
Accessing the Hand Viewer on desktop/computer
Click the HH icon next to the table name in the top left corner of the table:
Accessing the Hand Viewer on a mobile
First, tap the Hero Menu icon: |
Then, tap the Hand History icon: |
Requesting Hand History files
Hand history files are available upon request via the Poker Settings area in the app: Poker Settings > Hand History
Navigate to the Hand History request area on desktop/computer
In the Poker Lobby, click the Settings/cog icon next to your avatar in the top-right area: |
Then, select “Hand History” in the Poker Settings menu: |
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Navigate to the Hand History request area on a mobile device
In the Poker Lobby, menu icon next the game-type options: |
Then, select “Poker Settings” in the Poker menu: |
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Then, select “Hand History” in the Poker Settings menu:
Request Hand History Files
Once in the “Hand History” area:
- Select the game-type of the hand/s that you would like to request;
- Select a Date Range or Hand Count;
Please note that you may only request:
- If “Date Range” is selected: a date range no longer than 30 days, per request;
- If “Hand Count” is selected: no more than 1000 hands, per request.
Please also note that you may make 3 requests within any 24 hour period.
Files are sent to your registered email address
Hand History files requested are sent to your registered email address after a short period.
Be sure to check your Spam/Junk folders if you do not see the email in your regular inbox.
If you need any further assistance, please contact our 24/7 poker support team at:
- For players at BetRivers - pokersupport@betrivers.com
- For players at PlaySugarHouse - pokersupport@playsugarhouse.com
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